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Customer TestimonialsHow has Command Alkon’s “Total Solution” has made your organization more productiv? "No matter what you need to know you can find it on your workstation. If I happen to answer the phone and the customer says they meant to dial dispatch, it’s not a problem. With a few mouse clicks I can tell him or her exactly where their concrete is. So much information is available from the integrated system and accessible from your desk, that you are always connected, informed and in control. Now that’s customer service." Kitty Hoyle “Support at Command Alkon has always been exceptional. Our representative always works hard for us and treats us with respect. Our 30-year relationship with Command Alkon has lasted for several reasons: First, the products work; second, we believe that Command Alkon understands the ready mix industry; finally, we have viewed each other as partners. We regard Comand Alkon as the industry leader and are always interested in the solutions that Command Alkon brings to the industry.” Steve McDonald "Command Alkon’s number one strength is their commitment to their customers! Command Alkon’s commitment to the customers is their main strength. Involving the customer in software enhancements, on-call technical support at 2:00 a.m. (no questions asked!), and the dedication of its employees is what makes Command Alkon number one. During our “go-live” Command Alkon staff stayed up more than 36 hours with us to make sure our implementation went as smooth as possible! Now, after implementing signaling into our existing Command Alkon family of products, we find that our system is complete. The new Nextel/Command Alkon partnership has reduced my reliability on radio technicians and made it easier to troubleshoot any radio/tracking problems. Command Alkon is the way to do business in the ready-mix industry." Martin Blevins “In the past year Aggregate Industries has doubled the size of its operations from 12 to 25 plants. This doubling in size also doubled our volume. Command Alkon’s suite of Dispatching, GPS and Mobile Signaling, Batching Controls, and Accounting Products made our transition to the top easy. Our old software would not have allowed us to grow like this. If it had not been for COMMANDseries, Aggregate Industries would not be in the market share lead we find ourselves in today." Pat Bergin "COMMANDbatch is accurate, reliable and easy to use. There's lots of information that can be determined at a glance. Our batch personnel can adjust mixes and materials on the fly and they know immediately when something is out of tolerance. With COMMANDbatch there's no more guesswork. " Billy Carroll “ ECM has placed document retrieval capability at the desktop of our sales people, allowing quick and direct access to information that once took hours if not days to collect. The result is a much quicker response to our customers' needs." Steve McDonald |
