Command Alkon’s Priority One Software Support agreement provides
ongoing software updates and upgrades for licensed COMMANDseries
applications as well as around the clock software support services to
assist you with application questions and problem diagnosis. A basic
description of the services included is provided below. If you have any questions regarding support plans please e-mail insidesales@commandalkon.com.
24/7 Commitment - If any customer under Priority One Support
agreement experiences a system down emergency that requires service or
programming 24 hours a day/ 7 days a week, CAI will assign resources
24/7 until a resolution is reached. A commitment from the customer to
name contact people that will work along with CAI service/programming
24/7 is required.
Telephone Support - Telephone support is available 24
hours a day, seven days a week. Through the use of telephone, fax, email
or Web site, you can be in touch with Command Alkon support
representatives. They are available to provide answers to your
questions, as well as providing problem diagnosis and resolution
associated with your licensed Command Alkon applications. All issues are
recorded and tracked through their resolution.
Remote Diagnostic Support - Online client/server access,
contingent upon availability, allows support representatives to log into
your computer via modem or TCP/IP to perform diagnostics to allow for
problem research and resolution.
Software Services - Command Alkon provides for ongoing
improvements and enhancements of its COMMANDseries application that are
available to you. Priority One Software Support agreement customers are
provided with the Software Maintenance Patches, Software Maintenance
Packs and Software Major/Minor Releases.
