Command Alkon - Solutions for Concrete, Ready Mixed, Aggregate, and Asphalt Producers
   
 
   

Products Services Training Support Contacts 

Command Alkon - Solutions for Concrete, Ready Mixed, Aggregate, and Asphalt Producers

Support Links
Batching
Dispatching
Back Office
COMMANDqc
ECM
CMDperformance
CMDcommerce
ScheduleCom
Signaling
JWS/Apex
Integra

Dispatching & Back Office Technical Support

PHONE/E-MAIL CONTACTS

TELEPHONE SUPPORT
(accessible 24 hrs/day)
E-MAIL SUPPORT
(accessible during normal business hrs)

US & CANADA
1-800-624-1872
Option 2 (Customer Service)
Option 1 (Dispatch Support)

UNITED KINGDOM
0800-783-7310

PRIORITY ONE SOFTWARE SUPPORT

Command Alkon’s Priority One Software Support agreement provides ongoing software updates and upgrades for licensed COMMANDseries applications as well as around the clock software support services to assist you with application questions and problem diagnosis. A basic description of the services included is provided below. If you have any questions regarding support plans please e-mail insidesales@commandalkon.com.

24/7 Commitment - If any customer under Priority One Support agreement experiences a system down emergency that requires service or programming 24 hours a day/ 7 days a week, CAI will assign resources 24/7 until a resolution is reached. A commitment from the customer to name contact people that will work along with CAI service/programming 24/7 is required.

Telephone Support - Telephone support is available 24 hours a day, seven days a week. Through the use of telephone, fax, email or Web site, you can be in touch with Command Alkon support representatives. They are available to provide answers to your questions, as well as providing problem diagnosis and resolution associated with your licensed Command Alkon applications. All issues are recorded and tracked through their resolution.

Remote Diagnostic Support - Online client/server access, contingent upon availability, allows support representatives to log into your computer via modem or TCP/IP to perform diagnostics to allow for problem research and resolution.

Software Services - Command Alkon provides for ongoing improvements and enhancements of its COMMANDseries application that are available to you. Priority One Software Support agreement customers are provided with the Software Maintenance Patches, Software Maintenance Packs and Software Major/Minor Releases.

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