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Return Materials Authorization (RMA) Request Form

PLEASE TROUBLESHOOT YOUR HARDWARE PROBLEM WITH OUR SUPPORT STAFF (913-384-0880 Option 1 –OR– Email to jwssupportuser@commandalkon.com) PRIOR TO SUBMITTING YOUR RMA REQUEST.  THIS MAY SPARE YOU UNNECESSARY REPAIR CHARGES AND/OR SITE DOWN TIME.  RMA REQUESTS RECEIVED AFTER 3PM CST WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.

Please provide as much information as possible to expedite the repair process.  Please supply complete shipping/contact information for your exchange/return shipment

This form is also available in a PDF file.

Fields Marked with a * are required.

Company Name:*
Name:     
Address:
City:
State:     Zip:   
Phone:
Fax:
E-mail:*


Product Information
(Please select from the following products):

Auto ID - RF Terminal   (Model TT5C)

Serial No:

Auto ID - RF Terminal   (Model TT4E)

Serial No:

Auto ID - RF Terminal   (Model ET214)

Serial No:

SmartPass Reader   (Model AI1601)

Serial No:

SmartPass Reader   (Model AI1620/LO)

Serial No:

SmartPass Reader   (Model AI1620/HI)

Serial No:

 

All products listed above may either be sent in for repair or exchanged for a refurbished product of the same model (subject to availability).  Please note:  Refurbished Auto ID Terminals have been used and may have holes drilled for mounting that do not align with your mounting hardware.  These holes will have to be sealed (if not utilized) to protect the terminal from damage due to inclement weather.

Please indicate your preference

Other Hardware



Description of Problem:


Date of Purchase:   Warranty? (1 year from date of invoice) Yes No

Warranty status is subject to review and will be verified upon receipt.  †Warranty on repaired items is 30 days from the date of the repair invoice.

Return Shipment Information

Company Name:
Attention:     
Address:
City:
State:     Zip:   
Phone:

Return Shipment Priority: Next Day Air 2nd Day Air
Early AM? Yes No

All return shipments will be returned via UPS Ground unless otherwise instructed. Expedited shipping will result in additional charges.